Privacy Policy

INTRODUCTION

At Techneth, your privacy is a core principle, not an afterthought. This Privacy Policy explains how we collect, use, store, share, and protect your personal data across all Techneth platforms, products, and services available at www.techneth.com. We are committed to full transparency and compliance with global data protection standards including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), Brazil's LGPD, Canada's PIPEDA, Australia's Privacy Act, and other applicable data protection regulations worldwide.

1. WHO WE ARE

Techneth is a technology and software company providing SaaS platforms, software development services, and IT solutions to businesses and individuals globally. For the purposes of applicable data protection law, Techneth acts as the Data Controller for personal data collected through our website and Services.

Website: www.techneth.com
Contact: privacy@techneth.com

2. INFORMATION WE COLLECT

Identity Data: Full name, username, and job title, collected directly from you during registration or account setup.
Contact Data: Email address, phone number, and company name, provided by you when creating an account or contacting us.
Account Data: Login credentials, account preferences, and subscription tier, provided by you and updated through use of the Services.
Payment Data: Billing address and payment card details, processed via PCI-DSS compliant third-party payment processors. Techneth does not store full card details.
Technical Data: IP address, browser type, operating system, and device identifiers, collected automatically when you access our Services.
Usage Data: Pages visited, features used, session duration, and clickstream data, collected automatically through cookies and analytics tools.
Communications: Support tickets, emails, and chat transcripts submitted by you when contacting Techneth.
User Content: Files, data, and content you upload to Techneth platforms during use of the Services.

3. HOW WE USE YOUR DATA

We process your personal data for the following purposes and on the following legal bases:

Providing, maintaining, and improving our Services: Contract performance.
Account creation and management: Contract performance.
Processing payments and managing subscriptions: Contract performance.
Sending service and account notifications: Contract performance.
Responding to support requests and enquiries: Legitimate interest.
Product analytics and service improvement: Legitimate interest.
Sending marketing communications where you have opted in: Consent.
Security monitoring and fraud prevention: Legitimate interest and legal obligation.
Compliance with legal and regulatory obligations: Legal obligation.

4. HOW WE SHARE YOUR DATA

Techneth does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Service Providers and Subprocessors: Vendors such as cloud hosting, payment processing, analytics, and customer support providers who assist in operating our Services. All such parties are bound by data processing agreements.
Legal Authorities: When required by applicable law, court order, or government authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections maintained.
Affiliates: Within the Techneth corporate group, subject to the terms of this Policy.
Professional Advisors: Legal, financial, and insurance advisors bound by strict confidentiality obligations.
With Your Consent: For any other purpose you expressly authorize in writing.

5. INTERNATIONAL DATA TRANSFERS

As a global technology company, Techneth may transfer your personal data to countries outside your home jurisdiction. When such transfers occur, we ensure appropriate safeguards are in place, including:

EU Standard Contractual Clauses (SCCs) under Decision 2021/914/EU
UK International Data Transfer Agreements (IDTAs)
Binding Corporate Rules (BCRs) where applicable
Adequacy decisions by relevant supervisory authorities

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have some or all of the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, also known as the Right to be Forgotten.
Right to Data Portability: Receive your data in a machine-readable, portable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Restriction: Request that we limit how we process your personal data.
Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
Right to Non-Discrimination: Exercise your rights without being subject to discriminatory treatment (applicable under CCPA/CPRA).

To exercise any of your rights, contact us at privacy@techneth.com. We will respond within 30 days or within the timeframe required by applicable law. Identity verification may be required before processing your request.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Upon account deletion or a valid erasure request, Techneth will delete or anonymize your personal data within 30 days, subject to any legal retention obligations that may require us to retain certain information for longer periods.

8. SECURITY

Techneth implements industry-standard technical and organizational security measures to protect your personal data, including:

Encryption of data in transit using TLS 1.2 or higher
Encryption of data at rest using AES-256
Role-based access controls and multi-factor authentication options
Regular penetration testing and vulnerability assessments
Incident response and breach notification procedures
Employee security awareness training programs

In the event of a personal data breach affecting your data, Techneth will notify affected users and relevant supervisory authorities in accordance with applicable law and within required timeframes.

9. COOKIES

Techneth uses cookies and similar tracking technologies as described in our separate Cookie Policy, available at www.techneth.com/cookie-policy.

10. CHILDREN'S PRIVACY

Techneth's Services are not directed to individuals under the age of 16, or under 13 in the United States. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected without verifiable parental consent, we will delete it promptly. If you believe we have inadvertently collected data from a child, please contact us at privacy@techneth.com.

11. DATA PROTECTION OFFICER

For EU and UK residents, our Data Protection Officer can be reached at dpo@techneth.com.

EU Representative: [EU Representative Name and Address]
UK Representative: [UK Representative Name and Address]

12. HOW TO LODGE A COMPLAINT

If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority. Examples include:

European Union: Your national supervisory authority (such as the CNIL, BfDI, or ICO)
United Kingdom: Information Commissioner's Office at ico.org.uk
United States (California): California Privacy Protection Agency (CPPA)
Brazil: Autoridade Nacional de Protecao de Dados (ANPD)

We encourage you to contact us first at privacy@techneth.com so we may attempt to resolve your concern directly.

13. UPDATES TO THIS POLICY

Techneth may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or prominent in-platform notice, along with an updated effective date. Continued use of the Services after such notice constitutes acceptance of the revised Policy.

CONTACT

For privacy enquiries, rights requests, or to reach our Data Protection Officer:
Techneth Privacy Team
Email: privacy@techneth.com
Website: www.techneth.com